Digitally enabled services

Important numbers 

Facts about our digital service agreements 

PrimeServ Connect 

Streamline your operations with our connectivity-only package, providing uninterrupted data management, secure handling, and reliable storage via the Everllence CEON platform. This solution ensures seamless access to machine data at all times. With our pool of service engineers, remote technical assistance is available 24/7. 

PrimeServ Assist 

Optimize your equipment’s performance and availability with PrimeServ Assist. This comprehensive package integrates machine data, advanced analytics, and human expertise. Through remote monitoring, our dedicated service engineers proactively oversee your equipment and deliver tailored technical recommendations, ensuring reliable and efficient operations. 

PrimeServ Digital Service Agreements 

Maximize efficiency and reliability with Digital Service Agreements tailored to your operational needs. Each agreement includes a dedicated key account team, integration with PrimeServ Assist, priority service access, customized maintenance strategies, and expert spare parts management. You benefit from improved machine operations and higher productivity through reduced unplanned outages and optimized maintenance intervals. 

From anomaly detection to optimized performance

A MST100/400 steam turbine exhibited increasing water injection levels at one valve, signaling inefficiencies in atomization and evaporation. Leveraging insights from our AI-powered monitoring system, our experts scheduled targeted repairs during planned maintenance and installed optimized nozzles. This approach prevented unplanned downtime, reduced operational costs, and improved equipment reliability.

Rapid remote assistance with Everllence CEON 

The Everllence CEON system detected unusual vibration spikes on a compressor train's active magnetic bearings (AMB). Our experts at the Remote Operation Center (ROC) in Zurich analyzed the data and adjusted damping forces remotely to address the issue. This swift action minimized downtime, avoided additional field service costs, and ensured optimal equipment performance. 

Maintaining operations with advanced monitoring 

During remote monitoring of a compressor train in a nitric acid production plant, a low anti-surge control score was detected. Our ROC engineer identified a drop in head value to 0.0 J/kg, indicating a malfunctioning anti-surge control system. By advising temporary adjustments to the anti-surge valve, we enabled continued operation without disruptions until repairs were conducted. This proactive approach ensured process stability and minimized downtime. 

Preventing failure with remote detection and solutions 

A HOFIM® compressor at a gas storage plant experienced freezing issues, indicated by anomalies in its health score and cooling gas temperature trends. Using insights from our advanced monitoring system, our ROC engineers identified the root cause to be hydrate formation caused by low ambient temperatures. To mitigate the issue, we implemented temporary alarms and developed a hydrate detection algorithm, enabling operators to act quickly and prevent blockages. This proactive solution ensured reliable performance, maintained stable operations, and safeguarded system integrity. 

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